Patient Information

Our Office Policies

We look forward to seeing you on your scheduled appointment date. We will be contacting you a few days prior to your appointment to confirm the appointment date and time, pre-register your demographic information . When you check-in for your appointment, we will need to copy your insurance card(s) and identification in order to bill your insurance company.

As all of you, we continue to monitor the COVID-19 pandemic. We want to bring everyone up to speed on our plan over the next several weeks to months as this is an ever-changing situation. As a trusted and leading health care provider, our goal is to ensure you can continue receiving care with the confidence that we have taken every precaution necessary regarding your safety while in our offices.

• We plan to continue to see patients on a limited basis and are available to treat in the office for urgent and medically necessary visits as well as via Telehealth.

• We encourage any patient with an acute injury i.e. ankle sprain, fracture, or acute problems such as infections, lacerations to call us. This should help to keep patients out of the Emergency rooms and Primary care offices as much as possible.

• We are screening all employees daily.

• We are screening all patients prior to their visit.

• All elective surgeries are postponed until mid-May as of right now

• We are making changes to our scheduling to allow patients to be brought directly back to a treatment room and limit the number of patients in the office at one time.

• Our waiting room has been modified to allow adequate space in the event more than one person is present.

• We ask that patients arrive on time for scheduled appointments to assist us with minimizing the number of people in the office at one time.

• We continue strict cleaning processes in our treatment rooms and common areas.

Office Hours

For information or to schedule an appointment, please call us at 210-225-8882.

Sunday Closed
Monday 08:00 - 04:30
Tuesday 0800 - 0430
Wednesday 0800 - 0430
Thursday 0800 - 0430
Friday 0800 - 0430
Saturday Closed

Appointments & Cancellations

With the exception of serious emergencies, it is expected that you keep all of your appointments. If you need to reschedule an appointment we require 24 hours notice. In such a case, please call our office and arrange for a make-up appointment with one of our patient care coordinators.

In the event that you need to cancel your appointment, kindly provide 24 hours notice. Your consideration in this matter will allow us to accommodate other patients who could benefit from an appointment.


Our office provides on-call service for emergencies. Call 210-225-8882 so that the physician on call can be contacted.

Emergency after-hours coverage is provided by one of the physicians. The On-Call doctor can be reached by dialing the main number: 210-225-8882.


The Dr Richard A Keh accepts cash and personal checks as well as the following credit cards:

  • Visa
  • MasterCard
  • American Express
  • Discover
  • Personal Check

We also accept these payment options :

  • Care Credit

All co-payments and deductibles are due at the time of service. This includes payment for any surgical procedures, which is usually taken care of in advance. We accept cash, check, and Visa, MasterCard, American Express and Discover credit cards.

Patient Forms

The Dr Richard A Keh provides our patients with office forms for your convenience. We recommend you print and fill these forms prior to your appointment to save time.

  • Patient Registration
  • Medical History
  • X-ray Records Release
  • HIPAA Compliance
  • Consent
  • Financial Agreement

Note: These files are in PDF format. If you do not have Adobe® Reader® on your computer, you can download it for free by clicking here.

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